CUA Claims Service

CUA provides a comprehensive & flexible claims service for our policyholders & agents via dedicated claims teams at various locations depending on product. 

SME & COMMERCIAL COMBINED PRODUCT RANGE
Consisting of: Shops, Offices & Surgeries, Property/Flat Owners, Restaurants & Public Houses and Commercial Combined


COBRA claims are delivered by a dedicated, ring fenced team of Commercial Property & Liability specialists based at the AXA Centre of Excellence in Bolton. This is supported by COBRA branding of the team facilitated by a dedicated notification telephone number.

COBRA claims are committed to delivering an outstanding claims service via agreed standards as follows:

  • 80% of calls answered within 20 seconds
  • Response to post/emails within 5 working days
  • Once Quantum agreed, payments authorised within 48 hours

CLAIMS NOTIFICATION - 0845 6025765

GLASS REPLACEMENT SERVICE - 0870 3331424
A quick and efficient repair/replacement service is available 24 hours a day, 365 days a year.

MACHINERY BREAKDOWN CLAIMS NOTIFICATION - 01428 726230

COMPOSITE LEGAL HELPLINE SERVICE (included within SME Product Range)

HELPLINE NUMBER - 0871 423 5244
Provides support and initial advice on any legal problem, whether covered under the policy or not. The service operates 24 hours a day; 365 days a year. You must call the helpline before taking any action that may give rise to a claim under this policy.

SELECT PRODUCT RANGE
Consisting of: Commercial Select and Golf Select

All claims are handled by a dedicated team of high quality individuals out of the Travelers Redhill office. Their approach to quality & risk management means that they work closely with the policyholders, wherever possible.

Key features and benefits of their flexible claims service include the following:

  • Agreed service standards
  1.  All new claims will be acknowledged within 48 hours
  2. Policyholder & broker correspondence will be responded to within 10 days 
  • Designated claims inspectors & handlers for policyholders to ensure good communication & mutual understanding 
  • Full consultation with policyholders to ensure liability decisions are understood & agreed by both parties
  • A rehabilitation programme to improve return–to-work times & reduced absenteeism

PROPERTY CLAIMS – 01737 787557

ALL OTHER CLAIMS - 01737 787787

MOTOR TRADE (Claims administered by Allianz)

For accidents outside the United Kingdom
You will need to call the Allianz Insurance plc International Claims Team on +44 (0) 1483 553 099
The lines are open Monday to Friday 9am to 5pm

If your claim is for Motor Prosecution Defence:
You should contact Lawphone Legal Helpline on 0870 241 4140 quoting Master Policy Number 34048

If your claim is for Commercial Legal Expenses:
You should contact Lawphone Legal Helpline on 0870 241 4140 quoting Master Policy Number 3644

If your claim is for Personal Accident:
You should contact the Accident and Health Claims unit on telephone number 0844 871 0789

All other claims:
You should contact Allianz Insurance plc at PO Box 5525, Milton Keynes, MK9 2XR or on telephone number 0844 871 0789

LIABILITY POLICIES (Claims administered by Novae)

CLAIMS NOTIFICATION  - 020 7903

LET RESIDENTIAL POLICIES (Claims administered by London & Victoria)

CLAIMS NOTIFICATION – 0845 640 5170 OR EMAIL – commercial.claims@lv.com
 

HOTELS POLICIES (Claims administered by RSA)

 

CLAIMS NOTIFICATION - 0845 300 4006